Shipping Policy

Thank you for shopping at Povaris. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

Povaris is an online stationery and paper goods store operated by Marcus Smith LLC, a U.S.-registered company. We offer stationery, envelopes, greeting cards, postcard sets, wax seal accessories, decorative paper goods, and related creative supplies for letters, invitations, journaling, gift packaging, and special occasions.

Business Information

Povaris is operated by Marcus Smith LLC, a U.S.-registered company.

Email: support@povaris.com
Phone: (+1) 925-341-4008
Address: 2538 Selkirk Ct, Crofton, MD 21114, United States
Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST

Shipping Destinations

Povaris currently ships orders within the United States.

We do not ship to locations where delivery service is unavailable, restricted, or unsupported by our shipping carriers. If we are unable to ship to the address provided at checkout, we will contact you using the email address provided with your order.

Business Days

For this Shipping Policy, business days are Monday through Saturday, excluding public holidays.

Orders placed on Sundays or public holidays will usually begin processing on the next business day.

Order Processing Time

Orders are usually processed within 1–3 business days after payment has been successfully completed.

Processing time includes order verification, product preparation, packing, and handoff to the shipping carrier.

During holidays, promotional periods, high order volume, or unexpected operational delays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Estimated Shipping Time

After your order has been processed and shipped, the estimated shipping time is usually 3–6 business days.

Delivery times may vary depending on the destination address, shipping carrier, weather conditions, holidays, carrier delays, and other circumstances outside our control.

Total Estimated Delivery Time

The total estimated delivery time includes both order processing time and shipping transit time.

Estimated processing time: 1–3 business days
Estimated shipping time: 3–6 business days
Total estimated delivery time: 4–9 business days

Please note that delivery estimates are not guaranteed. They are provided to help customers understand the expected delivery timeframe for standard orders.

Shipping Fee

Povaris offers free standard shipping on orders shipped within the United States.

The shipping fee will be displayed as free at checkout before you complete your purchase. The final order total, including product price, shipping fee, and any applicable taxes, will be shown before payment is submitted.

Additional shipping fees may apply if an order needs to be reshipped due to an incorrect, incomplete, or undeliverable address provided by the customer.

Order Confirmation

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Please review your order details carefully, including your name, shipping address, product selection, quantity, and contact information.

If you notice an error in your order or shipping address, please contact us as soon as possible at support@povaris.com. We cannot guarantee that changes can be made after an order has been processed, packed, or shipped.

Shipping Confirmation and Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

Tracking information may take 24–72 hours to update after the shipping carrier receives the package. If your tracking number does not show updates immediately, please check again later.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Povaris is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of an inaccurate, incomplete, or undeliverable address provided by the customer.

If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we may contact you to confirm the correct shipping address. Additional shipping fees may apply if the order needs to be shipped again.

Lost, Delayed, or Missing Packages

If your package is delayed, missing, or marked as delivered but you have not received it, please contact us at support@povaris.com with your order number and tracking information.

We will review the issue and may ask you to check with the shipping carrier, household members, neighbors, building management, mailroom, or local delivery office.

Povaris is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, holidays, or events outside our control. However, we will do our best to assist you in reviewing and resolving shipping-related concerns.

Damaged Packages or Products

We aim to package each order carefully so products arrive in good condition.

If your order arrives damaged, please contact us at support@povaris.com within 7 days of delivery.

Please include your order number, a clear description of the issue, and photos of the damaged product and packaging. After reviewing your request, we may offer a replacement, refund, or other appropriate resolution according to our Returns & Refunds Policy.

Incorrect or Missing Items

If you receive the wrong item or if an item is missing from your order, please contact us at support@povaris.com within 7 days of delivery.

Please include your order number, the item received, the item expected, and photos of the package and products when applicable. We will review your request and help resolve the issue as quickly as possible.

Multiple Shipments

Some orders may be shipped in more than one package depending on product availability, package size, order quantity, or shipping method.

If your order is shipped in separate packages, you may receive more than one tracking number.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@povaris.com.

We cannot guarantee that an order can be changed or canceled after it has been processed, packed, or shipped.

Undeliverable or Returned Packages

If a package is returned to us because it was undeliverable, refused, unclaimed, or sent to an incorrect address provided by the customer, we may contact you to confirm the correct shipping address.

Additional shipping fees may apply if the order needs to be shipped again.

Shipping Restrictions

We reserve the right to cancel or refuse shipment for orders with incomplete addresses, unavailable delivery service, suspicious activity, payment issues, or other circumstances that prevent successful delivery.

If an order is canceled because we are unable to ship it, we will notify you by email and issue a refund according to our refund process.

Contact Us

If you have questions about shipping, delivery, tracking, or your order status, please contact us: