This FAQ page answers common questions about shopping at Povaris, including orders, shipping, delivery, returns, refunds, payments, product information, and customer support.

Povaris is an online stationery and paper goods store operated by Marcus Smith LLC, a U.S.-registered company. We sell stationery, envelopes, greeting cards, postcard sets, wax seal accessories, decorative paper goods, and related creative supplies for letters, invitations, journaling, gift packaging, and special occasions.

Business Information

Povaris is operated by Marcus Smith LLC, a U.S.-registered company.

Email: support@povaris.com
Phone: (+1) 925-341-4008
Address: 2538 Selkirk Ct, Crofton, MD 21114, United States
Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST

General Questions

What is Povaris?

Povaris is an online stationery and paper goods store. We offer stationery, envelopes, greeting cards, postcard sets, wax seal accessories, decorative paper goods, and related creative supplies for letters, invitations, journaling, gift packaging, and special occasions.

Who operates Povaris?

Povaris is operated by Marcus Smith LLC, a U.S.-registered company.

Where is Povaris located?

Our business address is:

2538 Selkirk Ct, Crofton, MD 21114, United States

Please contact us before sending any return package. Returns must be approved first, and return instructions will be provided by email.

How can I contact Povaris?

You can contact us by email at support@povaris.com or by phone at (+1) 925-341-4008.

Our customer support hours are Monday – Saturday, 9:00 AM – 5:00 PM EST.

How long does it take to receive a response?

We aim to respond within one business day.

Business days are Monday through Saturday, excluding public holidays.

Product Questions

What types of products do you sell?

We sell stationery and paper goods, including:

  • Envelopes
  • Greeting cards
  • Postcard sets
  • Wax seal accessories
  • Decorative paper goods
  • Creative supplies for letters, invitations, journaling, gift packaging, and special occasions

Are product colors exactly the same as shown in the photos?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on screen settings, lighting, photography, and device display.

Please review the product description, size, quantity, material, and product images before placing an order.

How do I know what is included with a product?

Each product page should show the product quantity, product type, size, color or design, material, and other relevant details.

Please review the product page carefully before ordering. If you have a question about a product, contact us at support@povaris.com before placing your order.

Are your products new?

Yes. Products sold on Povaris are listed as new unless otherwise clearly stated on the product page.

What should I do if I have a question before ordering?

Please contact us at support@povaris.com with the product name or product link and your question. We will do our best to help before you place your order.

Order Questions

How do I place an order?

To place an order, select the product you want, review the product details, add it to your cart, and complete checkout with your billing, shipping, and payment information.

Before submitting payment, please review your order total, shipping address, product selection, quantity, and contact information.

Will I receive an order confirmation?

Yes. After placing an order, you will receive an order confirmation email at the email address provided during checkout.

The confirmation email may include your order number, order details, billing information, shipping information, and order total.

Can I change my order after placing it?

If you need to change an order, please contact us as soon as possible at support@povaris.com.

We cannot guarantee that changes can be made after an order has been processed, packed, or shipped.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at support@povaris.com.

We cannot guarantee that an order can be canceled after it has been processed, packed, or shipped.

If your order has already shipped, you may need to follow our Returns & Refunds Policy after delivery.

Why was my order canceled?

An order may be canceled due to payment issues, suspected fraud, incorrect or incomplete billing information, incorrect or incomplete shipping information, product availability issues, pricing errors, or other issues that prevent successful order processing or delivery.

If your order is canceled, we will contact you using the email address provided at checkout.

Shipping and Delivery

Where do you ship?

Povaris currently ships orders within the United States.

We do not ship to locations where delivery service is unavailable, restricted, or unsupported by our shipping carriers.

Do you offer free shipping?

Yes. Povaris offers free standard shipping on orders shipped within the United States.

The final order total, including product price, shipping, and any applicable taxes, will be shown at checkout before payment is submitted.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment has been successfully completed.

Processing time includes order verification, product preparation, packing, and handoff to the shipping carrier.

How long does shipping take?

After your order has been processed and shipped, the estimated shipping time is usually 3–6 business days.

Delivery times may vary depending on the destination address, shipping carrier, weather conditions, holidays, carrier delays, and other circumstances outside our control.

What is the total estimated delivery time?

The total estimated delivery time includes both order processing time and shipping transit time.

Estimated processing time: 1–3 business days
Estimated shipping time: 3–6 business days
Total estimated delivery time: 4–9 business days

Delivery estimates are not guaranteed. They are provided to help customers understand the expected delivery timeframe for standard orders.

What are business days?

For Povaris, business days are Monday through Saturday, excluding public holidays.

Orders placed on Sundays or public holidays will usually begin processing on the next business day.

Will I receive tracking information?

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

Tracking information may take 24–72 hours to update after the shipping carrier receives the package.

What should I do if my tracking number is not updating?

Tracking information may take 24–72 hours to update after the carrier receives the package.

If your tracking has not updated after that time, contact us at support@povaris.com with your order number and tracking information.

What should I do if my package is delayed?

If your package is delayed, please check your tracking information first. Carrier delays may happen due to weather, holidays, high shipping volume, address issues, or other circumstances outside our control.

If you need help, contact us at support@povaris.com with your order number and tracking information.

What should I do if my package is marked delivered but I did not receive it?

If tracking shows delivered but you have not received your package, please check with household members, neighbors, building management, mailroom, front desk, or your local delivery office.

If you still cannot locate the package, contact us at support@povaris.com with your order number and tracking information.

What happens if I enter the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is delayed, returned, lost, or delivered incorrectly because of an inaccurate, incomplete, or undeliverable address provided by the customer, Povaris may not be responsible for the issue.

Additional reshipping fees may apply if an order needs to be shipped again due to an incorrect, incomplete, refused, unclaimed, or undeliverable address provided by the customer.

Returns and Refunds

What is your return window?

We accept return requests within 30 days of delivery.

Return requests made more than 30 days after delivery may not be accepted.

What items are eligible for return?

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging when available.

Proof of purchase or order information is required.

What items are not eligible for return?

Items may not be eligible for return if they have been used, written on, damaged, altered, opened in a way that prevents resale, returned more than 30 days after delivery, or returned without original packaging, parts, accessories, or order information.

Custom, personalized, made-to-order, or final sale items may not be eligible for return if clearly stated on the product page before purchase.

How do I request a return?

To request a return, contact us at support@povaris.com within 30 days of delivery.

Please include:

  • Your order number
  • The email address used to place the order
  • The item you want to return
  • The reason for the return
  • Photos of the item and packaging, if the item is damaged, defective, incorrect, or missing parts

After reviewing your request, we will provide return instructions if the return is approved.

Can I send a return to the business address listed on the website?

Please do not send returns to the business address listed on our website unless we specifically provide that address in your return instructions.

Returns must be approved first. Return instructions and the return address will be provided by email after your return request is reviewed.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to an item that arrived damaged, defective, incorrect, or missing from the order.

If the return is approved because of our error, we may provide a prepaid return label or another appropriate resolution.

When will I receive my refund?

Once your approved return is received and inspected, we will notify you by email about the status of your refund.

If your return is approved after inspection, the refund will be issued to the original payment method used for the order.

After we issue the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us at support@povaris.com within 7 days of delivery.

Please include your order number, a description of the issue, photos of the damaged or defective item, and photos of the packaging if available.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution depending on the situation.

What should I do if I receive the wrong item or an item is missing?

If you receive the wrong item or if an item is missing from your order, please contact us at support@povaris.com within 7 days of delivery.

Please include your order number, the item you received, the item you expected to receive, and photos of the package and products when applicable.

We will review the issue and help resolve it as quickly as possible.

Do you offer exchanges?

We do not guarantee direct exchanges for all products.

If you would like a different item, color, quantity, or design, please contact us at support@povaris.com. Depending on product availability and order status, we may recommend returning the eligible item and placing a new order.

Billing and Payment

What currency do you use?

All prices and orders are shown and processed in U.S. dollars.

What payment methods do you accept?

We accept payment methods displayed at checkout.

Available payment methods may vary depending on the payment processor, customer location, device, order details, or other factors.

Is my payment information secure?

Our website uses SSL encryption to help protect information transmitted between your browser and our website.

Payments made through our website are processed by secure third-party payment providers. Povaris does not store full credit card numbers or full payment card details on our website servers.

Will I be charged sales tax?

Applicable sales tax may be calculated and added at checkout depending on the shipping address, billing address, order details, and applicable tax laws.

Any applicable taxes will be displayed before payment is submitted.

What should I do if I have a billing issue?

If you have a billing issue, payment concern, duplicate charge question, refund question, or order problem, please contact us at support@povaris.com so we can review and help resolve the issue.

Account and Privacy

Do I need an account to place an order?

If guest checkout is available, you may be able to place an order without creating an account. Account and checkout options may depend on the website settings available at the time of purchase.

How do you use my personal information?

We collect and use customer information to process orders, confirm payments, arrange shipping, provide customer support, handle returns or refunds, improve website operations, prevent fraud, and comply with legal or business requirements.

For more information, please review our Privacy Policy.

Do you store my full credit card information?

No. Povaris does not store full credit card numbers or full payment card details on our website servers.

Payments are processed by secure third-party payment providers.

Contact and Support

How can I contact customer support?

You can contact us by email or phone:

Email: support@povaris.com
Phone: (+1) 925-341-4008

What information should I include when contacting support?

For faster support, please include:

  • Your order number, if available
  • The email address used to place the order
  • A clear description of your question or issue
  • Photos, if the issue involves a damaged, defective, incorrect, or missing item

What are your customer support hours?

Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST

We aim to respond within one business day.

Related Policies

For more information, please review our: