Thank you for shopping at Povaris. These Billing Terms and Conditions explain how pricing, payments, billing information, taxes, order confirmation, cancellations, refunds, and payment security are handled when you purchase products from our website.

Povaris is an online stationery and paper goods store operated by Marcus Smith LLC, a U.S.-registered company. We sell stationery, envelopes, greeting cards, postcard sets, wax seal accessories, decorative paper goods, and related creative supplies for letters, invitations, journaling, gift packaging, and special occasions.

By placing an order on our website, you agree to these Billing Terms and Conditions.

Business Information

Povaris is operated by Marcus Smith LLC, a U.S.-registered company.

Email: support@povaris.com
Phone: (+1) 925-341-4008
Address: 2538 Selkirk Ct, Crofton, MD 21114, United States
Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST

Pricing

All product prices listed on our website are shown in U.S. dollars.

We make reasonable efforts to display accurate product prices, product descriptions, quantities, availability, and related information. However, errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical error, technical issue, display error, or system error, we reserve the right to cancel or correct the order before fulfillment. If your order is affected, we will contact you by email.

Prices may change from time to time without prior notice. The price charged for an order is the price shown at checkout when the order is submitted.

Order Total

Before you complete your purchase, the checkout page will display your order total, including:

  • Product price
  • Quantity
  • Shipping
  • Applicable taxes, if any
  • Final order total

Please review your order carefully before submitting payment.

Shipping Fee

Povaris offers free standard shipping on orders shipped within the United States.

The final order total, including product price, shipping, and any applicable taxes, will be shown at checkout before payment is submitted.

Additional reshipping fees may apply if an order needs to be shipped again due to an incorrect, incomplete, refused, unclaimed, or undeliverable address provided by the customer.

Taxes

Applicable sales tax may be calculated and added at checkout depending on the shipping address, billing address, order details, and applicable tax laws.

Any applicable taxes will be displayed before payment is submitted.

Customers are responsible for reviewing the final order total before completing their purchase.

Accepted Payment Methods

We accept payment methods displayed at checkout.

Available payment methods may vary depending on the payment processor, customer location, device, order details, or other factors.

Payment must be successfully completed before an order can be processed and shipped.

Payment Processing

Payments made through our website are processed by secure third-party payment providers.

Povaris does not store full credit card numbers or full payment card details on our website servers.

When you submit payment information, it is processed through secure payment systems. We may receive limited payment-related information from the payment processor, such as payment status, transaction confirmation, billing details, or the last four digits of a payment card when provided by the payment processor.

Payment processing is also subject to the terms and privacy policy of the payment provider used at checkout.

SSL and Payment Security

Our website uses SSL encryption to help protect information transmitted between your browser and our website.

SSL helps secure browsing, account activity, cart activity, checkout, and payment submission. You can verify SSL protection by checking for “https://” and the lock icon in your browser address bar.

Although we use reasonable security measures and trusted payment processors, no website or online transaction system can be guaranteed to be completely secure. Customers are responsible for using a secure device, secure internet connection, and accurate payment information when placing an order.

Billing Information

Customers are responsible for providing complete and accurate billing information at checkout.

Billing information may include:

  • Full name
  • Billing address
  • Email address
  • Phone number
  • Payment information
  • Other information required by the payment processor

Orders may be delayed, canceled, or declined if billing information is incomplete, inaccurate, unverifiable, or inconsistent with payment processor requirements.

Payment Authorization

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method.
  • The billing information provided is accurate and complete.
  • You authorize the payment processor to charge the order total shown at checkout.
  • You understand that payment must be approved before the order can be processed.

If payment is declined, rejected, reversed, flagged, or not completed, the order may not be processed.

Order Confirmation

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

The order confirmation email may include:

  • Order number
  • Products purchased
  • Quantity
  • Billing information
  • Shipping information
  • Order total
  • Payment status
  • Order date

Receiving an order confirmation email does not guarantee that an order has been shipped. Orders may still be reviewed for payment verification, inventory availability, address accuracy, fraud prevention, or other operational reasons.

Order Review and Verification

We reserve the right to review orders before fulfillment.

An order may be delayed or canceled if we identify:

  • Payment issues
  • Suspected fraud or unauthorized activity
  • Incorrect or incomplete billing information
  • Incorrect or incomplete shipping information
  • Product availability issues
  • Pricing or product information errors
  • Unusual order activity
  • Other issues that prevent successful order processing or delivery

If there is an issue with your order, we will contact you using the email address provided at checkout.

Cancellations

If you need to cancel an order, please contact us as soon as possible at support@povaris.com.

We cannot guarantee that an order can be canceled after it has been processed, packed, or shipped.

If your order has already shipped, you may need to follow our Returns & Refunds Policy after delivery.

Refunds

Approved refunds are issued to the original payment method used for the order.

Refunds may be issued for eligible returns, canceled orders, damaged items, defective items, incorrect items, missing items, or other approved order issues according to our Returns & Refunds Policy.

After we issue a refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Chargebacks and Payment Disputes

If you have a billing issue, payment concern, duplicate charge question, refund question, or order problem, please contact us first at support@povaris.com so we can review and help resolve the issue.

Opening a payment dispute or chargeback may delay the resolution process while the payment provider reviews the case.

We reserve the right to provide order records, shipping information, tracking details, customer communications, and policy information to payment processors, banks, or card issuers when responding to payment disputes.

Failed, Declined, or Reversed Payments

If a payment fails, is declined, reversed, canceled, or flagged by the payment processor, the order may be canceled or placed on hold.

We are not responsible for delays caused by payment processor reviews, bank authorization issues, incorrect billing information, insufficient funds, expired payment cards, or fraud prevention checks.

Promotions, Discounts, and Coupon Codes

Promotions, discounts, and coupon codes may be offered from time to time.

Promotional offers may be subject to specific terms, expiration dates, product exclusions, order minimums, or other conditions stated at the time of the promotion.

Coupon codes must be entered at checkout before the order is submitted. We cannot guarantee that a discount can be applied after an order has been placed.

We reserve the right to modify, cancel, or refuse promotions or discounts if there is misuse, fraud, technical error, or violation of the promotional terms.

Product Availability

Product availability may change without notice.

If an item becomes unavailable after you place an order, we may contact you to offer a cancellation, refund, replacement option, or other appropriate resolution.

We do not charge customers for unavailable items that cannot be fulfilled. If payment has already been completed for an unavailable item, we will issue a refund to the original payment method.

Currency

All orders are processed in U.S. dollars.

If your payment method uses a different currency, your bank, card issuer, or payment provider may apply currency conversion rates or fees. Povaris is not responsible for fees charged by banks, card issuers, or payment providers.

Customer Responsibility

Customers are responsible for:

  • Reviewing product details before purchase
  • Providing accurate billing information
  • Providing accurate shipping information
  • Reviewing the final order total before payment
  • Using an authorized payment method
  • Monitoring email for order updates
  • Contacting us promptly if there is an issue with an order

Related Policies

These Billing Terms and Conditions should be read together with our:

  • Shipping Policy
  • Returns & Refunds Policy
  • Privacy Policy
  • Terms of Service

If there is a conflict between pages, please contact us so we can review and correct the information. We aim to keep all billing, shipping, return, and checkout information clear and consistent.

Changes to These Billing Terms

We may update these Billing Terms and Conditions from time to time to reflect changes in our payment methods, checkout process, business operations, legal requirements, or website policies.

When updates are made, the revised version will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Billing Terms and Conditions.

Contact Us

If you have questions about billing, payments, taxes, order totals, refunds, cancellations, or payment security, please contact us:

Povaris is operated by Marcus Smith LLC, a U.S.-registered company.

Email: support@povaris.com
Phone: (+1) 925-341-4008
Address: 2538 Selkirk Ct, Crofton, MD 21114, United States
Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST

We aim to respond within one business day.