Privacy Policy

Thank you for visiting Povaris. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, create an account, place an order, contact us, or use our services.

Povaris is an online stationery and paper goods store operated by Marcus Smith LLC, a U.S.-registered company. We sell stationery, envelopes, greeting cards, postcard sets, wax seal accessories, decorative paper goods, and related creative supplies for letters, invitations, journaling, gift packaging, and special occasions.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Business Information

Povaris is operated by Marcus Smith LLC, a U.S.-registered company.

Email: support@povaris.com
Phone: (+1) 925-341-4008
Address: 2538 Selkirk Ct, Crofton, MD 21114, United States
Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information needed to process orders, payments, shipping, customer support, and website operations.

Information You Provide to Us

We may collect the following information when you place an order, create an account, contact us, subscribe to updates, or use our website:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Account login information, if you create an account
Customer service messages and support requests
Return, refund, cancellation, or order issue details
Any other information you choose to provide

Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill your purchase, including:

Products purchased
Product quantity
Order total
Shipping method
Shipping address
Billing address
Order date and time
Order status
Tracking information, if available
Payment confirmation status

We use this information to process orders, send confirmations, arrange shipping, provide support, handle returns or refunds, and maintain accurate business records.

Payment Information

Payments made through our website are processed by secure third-party payment providers.

Povaris does not store full credit card numbers or full payment card details on our website servers. Payment details are submitted through secure payment processing systems. We may receive limited payment-related information, such as payment status, transaction confirmation, billing details, or the last four digits of a payment card when provided by the payment processor.

Payment processing is subject to the privacy policy and terms of the payment provider used at checkout.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics tools, security tools, cookies, or similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visit
Approximate location based on IP address
Website interactions
Cart activity
Checkout activity
Cookies and similar tracking identifiers

We use this information to operate the website, improve website performance, prevent fraud, understand customer behavior, troubleshoot issues, protect website security, and improve our products and services.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, log files, and similar technologies to support website functionality, analytics, security, advertising, and customer experience.

Cookies may be used to:

Keep items in your shopping cart
Remember account or checkout preferences
Improve website functionality
Analyze website traffic and performance
Understand how customers use our website
Support security and fraud prevention
Measure marketing or advertising performance

You can adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly if cookies are disabled, including cart, checkout, account login, and certain website features.

How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

Process and fulfill orders
Confirm payments
Send order confirmations and shipping updates
Provide customer support
Respond to questions, complaints, returns, refunds, and order issues
Process cancellations, returns, refunds, and replacements when applicable
Maintain customer accounts
Improve website functionality and user experience
Monitor website performance
Prevent fraud, abuse, unauthorized transactions, and security issues
Comply with legal, tax, accounting, and regulatory obligations
Maintain internal records
Communicate policy updates or important service information
Analyze product demand and website activity
Support advertising, marketing, or remarketing activities when applicable

We do not use customer information to make false claims, misrepresent our business, or hide important purchase-related information.

How We Share Information

We may share information with trusted third parties only when necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.

We may share information with:

Payment processors
Shipping carriers and fulfillment service providers
Website hosting providers
Email service providers
Customer support tools
Analytics providers
Fraud prevention and security providers
Advertising or marketing platforms, if used
Legal, tax, accounting, or compliance service providers
Government authorities or law enforcement when required by law

These third parties may only access information needed to perform their services or comply with their legal obligations.

Shipping and Fulfillment

To deliver your order, we may share necessary information with shipping carriers, fulfillment partners, or logistics service providers.

This information may include:

Recipient name
Shipping address
Phone number or email address when required for delivery
Order details needed for fulfillment
Tracking information

Shipping and delivery are subject to the policies and operations of the carriers and service providers used to fulfill your order.

Marketing Communications

If you subscribe to marketing emails or agree to receive promotional communications, we may use your email address to send product updates, promotions, store announcements, or related information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@povaris.com.

Even if you unsubscribe from marketing emails, we may still send non-promotional messages related to your orders, account, customer service requests, policy updates, or legal obligations.

Advertising and Analytics

We may use analytics and advertising tools to understand website traffic, measure advertising performance, improve our website, and show relevant content or advertisements.

These tools may collect information such as pages viewed, device information, browser information, approximate location, referring sources, cart activity, and interactions with advertisements.

If advertising tools such as Google Ads, Google Analytics, Meta Pixel, or similar services are used, those platforms may process information according to their own privacy policies.

You can manage certain advertising preferences through your browser settings, device settings, or the privacy tools provided by advertising platforms.

SSL and Website Security

Our website uses SSL encryption to help protect information transmitted between your browser and our website.

SSL helps secure sensitive information during website browsing, account login, cart activity, and checkout. You can verify SSL protection by checking for “https://” and the lock icon in your browser address bar.

While we use reasonable security measures to protect customer information, no website, online service, or method of electronic storage can be guaranteed to be completely secure. Customers are responsible for keeping their account login information confidential and for using a secure device and internet connection when shopping online.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, returns, refunds, legal compliance, fraud prevention, accounting, tax reporting, and business recordkeeping.

The length of time we keep information may vary depending on the type of information, the reason it was collected, legal requirements, and business needs.

When information is no longer needed, we may delete, anonymize, or securely store it according to our internal practices and applicable laws.

Customer Accounts

If you create an account on our website, we may store information such as your name, email address, billing address, shipping address, order history, and account preferences.

You are responsible for keeping your account login information secure. If you believe your account has been accessed without authorization, please contact us at support@povaris.com.

Your Choices and Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails
Request information about how your data is used
Request that we limit certain uses of your information, where applicable

To make a privacy-related request, please contact us at support@povaris.com.

We may need to verify your identity before processing certain requests. Some information may need to be retained for legal, tax, accounting, fraud prevention, order fulfillment, dispute resolution, or business recordkeeping purposes.

California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws.

Subject to legal exceptions, California residents may have the right to request information about the categories of personal information collected, the purposes for collection, the categories of third parties with whom information is shared, and the ability to request access, correction, or deletion of certain personal information.

To submit a privacy request, please contact us at support@povaris.com.

We do not sell personal information for money. However, certain analytics or advertising technologies may be considered “sharing” under some privacy laws. You may manage cookies, browser settings, and advertising preferences through your browser, device, or applicable platform settings.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13 years old.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to us, please contact us at support@povaris.com.

Third-Party Links

Our website may contain links to third-party websites, services, payment processors, shipping carriers, social media pages, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage customers to review the privacy policies of any third-party websites they visit.

International Users

Povaris currently serves customers within the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

By using our website, you consent to the processing of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website operations, legal requirements, service providers, or privacy practices.

When we update this Privacy Policy, we will post the revised version on this page and update the effective date if applicable. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, privacy requests, account information, or data practices, please contact us: