At Povaris, we value transparency, reliable delivery, and customer protection. Please review our shipping policy below:
1. Order Processing Time
- We process all orders within 1–3 business days (Monday–Saturday) after payment is confirmed.
- Orders placed after 05:00 PM Eastern Standard Time (New York), on Sundays, or on federal holidays will be processed on the next business day.
2. Shipping Rates & Methods
- Flat shipping rate: $8.99 per order.
- The shipping fee appears at checkout. We do not charge extra packaging or handling fees.
- Carriers include USPS, UPS, and FedEx.
3. Delivery Time & Tracking
- Standard delivery takes 4–7 business days within the United States (excluding Sundays and holidays).
- Delivery times are estimates and may vary due to weather conditions or carrier delays.
- Once your order ships, you will receive a tracking number via email to monitor your package on the carrier’s website.
4. Shipping Locations & Restrictions
- We currently ship only within the United States.
- We cannot deliver to P.O. Boxes, APO/FPO addresses, or international destinations.
5. Delays, Lost, or Damaged Packages
- If your order is delayed or lost beyond the expected delivery window, please contact us by email or phone so we can assist you quickly.
- For packages damaged during shipping, notify us within 28 days of delivery and include photos. We will provide prompt assistance.
6. Incorrect Addresses
- Customers are responsible for providing the correct shipping address.
- Povaris is not liable for lost packages caused by incorrect address details.
- In such cases, you may choose to:
- Pay a re-shipment fee for delivery to the correct address, or
- Request a refund excluding the original shipping costs.
7. Returns & Refunds
Please see our full Returns & Refunds Policy for details about:
- Conditions for returns.
- Accepted timeframes.
- Fees (if any).
- The refund process.
8. Contact Us
If you have any questions about shipping, feel free to reach out:
- Email: [email protected]
- Phone: (+1) 774-665-6307
- Working Hours: 8 AM – 5 PM (Monday – Saturday)
- Address: 2538 Selkirk Ct, Crofton, MD 21114, United States