Return & Refund Policy

At Povaris, we want to ensure a hassle-free shopping experience. Below is our return and refund policy:

Return Policy

We accept returns for both defective and non-defective items within 28 days from the delivery date.

  • Defective Items:
    • Contact us at [email protected] within 48 hours of delivery with your order number, a description of the defect, and supporting photos.
    • Our team will review your request and provide return instructions if eligible.
  • Non-Defective Items:
    • Items must be unused, in their original packaging, and in resellable condition.
    • Customers are responsible for return shipping costs.

Refunds

  • Refunds are processed once the returned item is received and inspected.
  • Refunds are issued to the original payment method.
  • Shipping fees are non-refundable.
  • Please allow 3-5 business days for the refund to reflect in your account.

Exchanges

  • We accept exchanges for different sizes, colors, or alternative products of equal value.
  • Exchange requests must be made within 28 days of delivery.
  • Customers are responsible for shipping costs associated with the exchange.

Damaged or Defective Items

  • If a product arrives damaged or defective, contact us at [email protected] within 48 hours of delivery with supporting photos.
  • We will offer either a replacement, an exchange, or a refund, depending on availability.

For any inquiries regarding returns, refunds, or exchanges, please contact us at [email protected].