At Povaris, your satisfaction is our top priority. We strive to provide a smooth and transparent shopping experience. Please review our return and refund policy below.
1. Applicability
This return policy applies to all orders shipped to the United States and other listed countries.
2. Returns
We accept returns only for defective products. If you receive a defective item, please follow these steps to initiate the return process:
How to Return:
- Contact Us:
- Email [email protected] with your order number, a description of the defect, and photos (if applicable).
- Return Instructions:
- Our team will guide you through the process and provide the return address.
- Prepare the Item:
- Securely package the defective product to prevent further damage during transit.
- Shipping Costs:
- Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure the item arrives safely.
3. Refunds
Refunds are issued after the returned item has been received and inspected to confirm eligibility.
Refund Details:
- Refunds are processed to the original payment method.
- Shipping fees are non-refundable.
- Please allow 3-5 business days for the refund to appear on your statement, depending on your payment provider.
4. Exchanges
We currently do not accept exchanges.
5. Damaged or Defective Items
If your product arrives damaged or defective:
- Contact us at [email protected] within 48 hours of delivery.
- Provide detailed photos and a description of the damage or defect.
- We will assist you in resolving the issue by offering either:
- A replacement, or
- A refund.
6. Contact Us
For questions, concerns, or to initiate a return, please reach out to us:
- Email: [email protected]
Our team is dedicated to providing prompt assistance to ensure your satisfaction with every purchase.