At Povaris, we want to ensure a hassle-free shopping experience. Below is our return and refund policy:
Return Policy
We accept returns for both defective and non-defective items within 28 days from the delivery date.
- Defective Items:
- Contact us at [email protected] within 48 hours of delivery with your order number, a description of the defect, and supporting photos.
- Our team will review your request and provide return instructions if eligible.
- Non-Defective Items:
- Items must be unused, in their original packaging, and in resellable condition.
- Customers are responsible for return shipping costs.
Refunds
- Refunds are processed once the returned item is received and inspected.
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable.
- Please allow 3-5 business days for the refund to reflect in your account.
Exchanges
- We accept exchanges for different sizes, colors, or alternative products of equal value.
- Exchange requests must be made within 28 days of delivery.
- Customers are responsible for shipping costs associated with the exchange.
Damaged or Defective Items
- If a product arrives damaged or defective, contact us at [email protected] within 48 hours of delivery with supporting photos.
- We will offer either a replacement, an exchange, or a refund, depending on availability.
For any inquiries regarding returns, refunds, or exchanges, please contact us at [email protected].