At Povaris, we understand that circumstances may change, and we strive to provide a fair and transparent cancellation process. Below are the details of our cancellation policy:
Order Cancellation
- Orders can be canceled within 12 hours of placement, provided they have not yet been processed or shipped.
- Once an order is processed or shipped, it cannot be canceled but may be eligible for return following our return policy.
How to Request a Cancellation
- To request an order cancellation, please contact our customer service team at [email protected] as soon as possible.
- If the order is eligible for cancellation, a confirmation email will be sent.
Refunds for Canceled Orders
- Approved cancellations will be refunded to the original payment method.
- Refunds typically process within 5-7 business days, depending on the payment provider.
For any questions regarding cancellations, please reach out to [email protected]. We are committed to assisting our customers efficiently.