Cancellation Policy

At Povaris, we understand that circumstances may change, and we strive to provide a fair and transparent cancellation process. Below are the details of our cancellation policy:

Order Cancellation

  • Orders can be canceled within 12 hours of placement, provided they have not yet been processed or shipped.
  • Once an order is processed or shipped, it cannot be canceled but may be eligible for return following our return policy.

How to Request a Cancellation

  • To request an order cancellation, please contact our customer service team at [email protected] as soon as possible.
  • If the order is eligible for cancellation, a confirmation email will be sent.

Refunds for Canceled Orders

  • Approved cancellations will be refunded to the original payment method.
  • Refunds typically process within 5-7 business days, depending on the payment provider.

For any questions regarding cancellations, please reach out to [email protected]. We are committed to assisting our customers efficiently.