At Povaris, we aim to make your shopping experience smooth and stress-free. Below are answers to commonly asked questions about ordering, shipping, returns, cancellations, and payments.
Ordering
1. How do I place an order?
Add items to your cart, proceed to checkout, and follow the prompts to enter your shipping and billing details. Once complete, click “Place Order” to finalize your purchase.
2. Is it necessary to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and view purchase history.
3. Can I change or cancel my order after it has been placed?
Unfortunately, once an order has been placed, it cannot be changed or canceled. Please review your order carefully before completing the purchase.
4. How do I apply a promo code or gift card?
Enter your promo code or gift card in the designated field during checkout and click “Apply.” The discount will reflect in your total.
Shipping
1. Where do you ship to?
We ship to addresses within the United States.
2. How long does it take to process my order?
Orders are processed within 1-2 business days.
3. What are the shipping options and rates?
We offer standard domestic shipping at a flat rate of $8.99.
4. How long does shipping take?
Domestic shipping typically takes 4-6 business days.
Returns & Refunds
1. What is your return policy?
We accept returns for defective items within 28 days of receipt. Items must be in their original condition and packaging.
2. How do I initiate a return?
Contact us at [email protected] with your order number and reason for the return. We will provide detailed instructions.
3. What is the refund process?
Refunds are processed within 3-5 business days of receiving the returned item. Refunds are issued to the original payment method.
4. Do you provide return shipping labels?
No, customers are responsible for return shipping costs.
Cancellations
1. Can I cancel my order?
Orders cannot be canceled once placed.
2. What if my order is out of stock?
If an item is out of stock, we will notify you promptly and offer the option to cancel or modify your order.
Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover Card, and PayPal.
2. Is my payment information secure?
Yes, we use SSL encryption and trusted payment processors to protect your payment information.
3. Do you offer discounts after an order is placed?
No, all discounts and promo codes must be applied at checkout. Retroactive discounts are not offered.
Contact Us
If you have additional questions, feel free to contact us:
- Email: [email protected]
We are here to help and ensure your satisfaction!