At Povaris, we aim to make your shopping experience seamless and transparent. Below are answers to common questions about ordering, shipping, returns, cancellations, and payments.
Ordering
1. How do I place an order?
Add items to your cart, proceed to checkout, and follow the prompts to enter your shipping and billing information. Click “Place Order” to complete your purchase.
2. Is it necessary to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order and view your purchase history.
3. Can I make changes to or cancel my order after it has been placed?
Unfortunately, once an order is placed, it cannot be changed or canceled. Please review your order carefully before completing your purchase.
4. How do I apply a promo code or gift card?
During checkout, enter your promo code or gift card code in the designated field and click “Apply.” The discount will be reflected in your total.
Shipping
1. Where do you ship to?
We currently ship to addresses within the United States.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days.
3. What are the available shipping options and rates?
We offer standard domestic shipping at a flat rate of $8.99.
4. How long does shipping take?
Shipping times within the USA are typically 4-6 business days.
Return & Refund
1. What is your return policy?
Returns are accepted within 28 days of receipt, provided the item is in its original condition and packaging.
2. How do I initiate a return?
Contact us at [email protected] with your order number and reason for the return. We will provide detailed return instructions.
3. What is the refund process?
Refunds are processed within 3-5 business days after we receive the returned item.
4. Do you provide return shipping labels?
No, customers are responsible for return shipping costs.
Cancellation
1. Can I cancel my order?
Once an order is placed, it cannot be canceled.
2. What if my order is out of stock?
If an item is out of stock, we will notify you promptly and offer the option to cancel or modify your order.
Payment
1. What payment methods do you accept?
We accept the following payment options:
- Visa, MasterCard, American Express, JCB, Diners Club, Discover Card, and PayPal.
2. Is my payment information secure?
Yes, we use SSL encryption to ensure your payment information is secure.
3. Do you offer discounts after an order is placed?
No, discounts or promo codes must be applied at checkout. Retroactive discounts are not offered.
Need More Help?
For additional questions or support, please contact us:
- Email: [email protected]
We’re here to assist you and ensure your satisfaction!