Orders
Q: How can I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You will receive an order confirmation email after successful payment.
Q: Can I cancel my order?
A: Yes, you may cancel your order before it ships by contacting [email protected]. If the order has already shipped, you can return it under our [Returns & Refunds Policy].
Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery within the U.S. usually takes 4–7 business days.
Q: How much is shipping?
A: We charge a flat rate of $8.99 per order. Free shipping may be available during special promotions.
Q: Do you ship internationally?
A: Currently, we ship within the United States only.
Returns & Refunds
Q: What is your return policy?
A: You may return unused items in their original condition and packaging within 28 days of delivery.
Q: How do I request a return?
A: Please contact [email protected] to request return authorization and instructions.
Q: How long does it take to get a refund?
A: Refunds are usually processed within 3–6 business days after the returned item is received and inspected.
Payments & Billing
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club), PayPal, and gift cards (if available).
Q: In what currency will I be charged?
A: All payments are processed in U.S. Dollars (USD).
Q: Is my payment information secure?
A: Yes. All transactions are processed securely using encrypted payment gateways (SSL). Povaris does not store full credit card details.
General
Q: How can I contact customer support?
A: You can reach us by email at [email protected] during our working hours 8:00 AM – 5:00 PM (Monday – Saturday).