We understand that sometimes you may need to cancel your order. Please review our cancellation policy below.
1. Order Cancellation Before Shipment
- Orders can be canceled before they are shipped.
- To request cancellation, please contact us as soon as possible at [email protected].
- If cancellation is successful, a full refund will be issued to your original payment method.
2. Orders Already Shipped
- Once an order has shipped, it cannot be canceled.
- However, you may still return the item(s) in accordance with our Return & Refund Policy.
3. Processing of Refunds
- Approved cancellations will be refunded within 3–6 business days.
- Refunds are issued to the original payment method used at checkout.
4. Special Circumstances
- If an item is out of stock or unavailable after purchase, Povaris reserves the right to cancel the order. In such cases, you will be notified immediately and issued a full refund.
5. Contact Information
For cancellation requests or questions, please contact us:
- Email: [email protected]
- Hours: 8:00 AM – 5:00 PM (Monday – Saturday)
- Address: 2538 Selkirk Ct, Crofton, MD 21114, United States