At Povaris, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
1. Return Eligibility
- Items may be returned within 28 days of delivery.
- Returned items must be:
- Unused and in original condition.
- In original packaging with all tags, manuals, and accessories included.
- Items that are damaged, used, or missing parts not due to our error may not be eligible for a refund.
2. Non-Returnable Items
- Gift cards.
- Final sale or clearance items (if clearly marked as such at checkout).
3. How to Initiate a Return
- Contact us at [email protected] to request a Return Authorization.
- We will provide you with instructions for returning the item.
- Returns sent without prior authorization may not be accepted.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item shipped by Povaris.
- In such cases, Povaris will cover the return shipping cost.
5. Refunds
- Refunds are issued to the original payment method used at checkout.
- Once your return is received and inspected, you will receive an email confirmation.
- Approved refunds are typically processed within 3–6 business days.
- Shipping charges (if applicable) are non-refundable.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact [email protected] within 28 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Information
For questions about returns or refunds, please contact us:
- Email: [email protected]
- Hours: 8:00 AM – 5:00 PM (Monday – Saturday)
- Address: 2538 Selkirk Ct, Crofton, MD 21114, United States